Wallet Transaction Policy:
Adding Money to Wallet:
Drivers can add funds to their wallets using authorized payment
methods such as credit/debit cards, bank transfers, or cash deposits at designated
locations. The added amount will be reflected in the driver's wallet balance immediately
upon successful transaction completion.
Refund Process:
In the event of failed transactions or erroneous deductions, drivers can
request a refund of the deducted amount. Refund requests must be submitted along with
supporting evidence (e.g., transaction receipts, screenshots) to our customer support team.
Refunds will be processed within a reasonable timeframe, typically within 7-14 business days
from the date of request approval. Refunded amounts will be credited back to the driver's
wallet using the original payment method whenever possible.
Withdrawal of Funds
Drivers can withdraw available funds from their wallets at any time
using the designated withdrawal methods provided by the company. Withdrawn amounts will be
processed within two business days from the date of withdrawal request submission.
Withdrawal processing fees may apply, depending on the chosen withdrawal method.
Transaction History:
Drivers can view their transaction history, including wallet
deductions, refunds, and withdrawals, through their account dashboard or designated
application interface. Transaction records will provide detailed information such as
transaction date, amount, type, and status for transparency and accountability purposes.
Wallet Security: Drivers are responsible for safeguarding their wallet credentials and
ensuring the security of their accounts. Any unauthorized transactions or suspicious
activities should be reported immediately to our customer support team for investigation and
resolution.
Communication:
Passdn Technologies PVT. LTD. will maintain open channels of communication
with drivers regarding wallet transactions, refund requests, and any updates or changes to
the wallet policy. Drivers are encouraged to reach out to customer support for assistance or
clarification on any wallet-related matters.
Compliance:
Drivers are expected to comply with the wallet transaction policy and adhere to
the terms and conditions set forth by Passdn Technologies PVT. LTD. Violations of the policy
may result in penalties, account suspension, or termination, depending on the severity of
the breach. This wallet transaction policy aims to ensure transparency, accountability, and
security in all financial transactions conducted through the driver's wallet, thereby
enhancing the overall user experience and trust in our platform.
Refund Process:
1.Adding Money to Wallet:
- Drivers can add funds to their wallets using authorized payment methods such as credit/debit
cards, bank transfers, or UPI deposits at designated locations.
- The added amount will be reflected in the driver's wallet balance immediately upon
successful transaction completion.
- The added amount will be reflected in the driver's wallet balance immediately upon
successful transaction completion
- In the event of failed transactions or erroneous deductions, drivers can request a refund of
the deducted amount.
- Refund requests must be submitted along with supporting evidence (e.g., transaction
receipts, screenshots) to our customer support team.
- Refunds will be processed within a reasonable timeframe, typically within 7-14 business days
from the date of request approval
.
.
Refunded amounts will be credited back to the driver's wallet using the original payment
method whenever possible.
2.Withdrawal of Funds:
- Drivers can withdraw available funds from their wallets at any time using the designated
withdrawal methods provided by the company.
- Withdrawn amounts will be processed within two business days from the date of withdrawal
request submission.
- Withdrawal processing fees may apply, depending on the chosen withdrawal method.
- Withdrawal processing fees may apply, depending on the chosen withdrawal method
.
3.Transaction History:
- Drivers can view their transaction history, including wallet deductions, refunds, and
withdrawals, through their account dashboard or designated application interface.
- Transaction records will provide detailed information such as transaction date, amount,
type, and status for transparency and accountability purposes.
-
Transaction records will provide detailed information such as transaction date, amount,
type, and status for transparency and accountability purposes.
4.Wallet Security:
- Drivers are responsible for safeguarding their wallet credentials and ensuring the security
of their accounts.
- Any unauthorized transactions or suspicious activities should be reported immediately to our
customer support team for investigation and resolution
.
5.Communication::
- The company will maintain open channels of communication with drivers regarding wallet
transactions, refund requests, and any updates or changes to the wallet policy.
-
Drivers are encouraged to reach out to customer support for assistance or clarification on
any wallet-related matters.
6.Compliance:
- Drivers are expected to comply with the wallet transaction policy and adhere to the terms
and conditions set forth by the company.
-
Violations of the policy may result in penalties, account suspension, or termination,
depending on the severity of the breach.
- This wallet transaction policy aims to ensure transparency, accountability, and security in
all financial transactions conducted through the driver's wallet, thereby enhancing the
overall user experience and trust in our platform.